Refund policy
Return & Refund Policy
Last Updated: April 2026
At TiniTot, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Returns
- We accept returns within 7 days of delivery.
- Items must be unused, unwashed, and in original packaging with all tags attached.
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The following items are not eligible for return:
- Items on sale or clearance
- Personalized or customized products
- Innerwear or hygiene-related products (for safety reasons)
How to Initiate a Return
- Email us at [your email] with your order number and reason for return.
- Our team will respond within 2 business days with return instructions.
- Ship the item back to our address (return shipping cost is borne by the customer).
Refunds
- Once we receive and inspect the returned item, we will notify you.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- Shipping charges are non-refundable.
Exchanges
- We offer exchanges for size or defective items only.
- To request an exchange, contact us at [your email] within 7 days of delivery.
Damaged or Defective Items
- If you received a damaged or defective product, please contact us within 48 hours of delivery with photos.
- We will arrange a free replacement or full refund at no extra cost.
Contact Us
📧 Email: tinitotbabycare@gmail.com 📞 Phone: 7303878224 🌐 Website: tinitot.myshopify.com